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A script tag on the site, and a visitor can file.
Jam captures from a browser extension. The free plan covers 5 creators, and recordings on that plan stop at five minutes. Guest reports are not included. After the free plan, the price is $14 per creator, billed yearly. BugTrap is one script tag. A visitor files without an account. The workspace is $5 a month, and the report keeps the screenshot, the markup, the replay, the console, and the network.
See Marker.io, BugHerd, Usersnap, and JamThe table
| Feature | BugTrap | Jam |
|---|---|---|
Starting price | $5/mo | Free |
Who that covers | The team | 5 creators |
How you pay | Monthly | Then $14/creator, yearly |
Install | Script tag or Chrome | Browser extension |
Screenshot and markup | Included | Included |
Session replay | About 30 seconds | Free plan, 5 minutes |
Console and network | Included | Included |
Guest reports | Included | Not included |
Source, October 2026: Jam pricing. Plans change.
Side by side
Jam’s free plan covers 5 creators, and guest reports are not included. After that, the price is $14 per creator, billed yearly. BugTrap is $5 a month for the workspace. A visitor files from the widget without an account, and the people you invite are on that price.
Jam captures from a browser extension. BugTrap’s widget is one script tag, so a visitor files on the page, including a staging site a client is accepting. The Chrome extension is there for a page you are viewing.
Recordings on Jam’s free plan stop at five minutes. BugTrap keeps about 30 seconds of replay on every report. Text typed into inputs is masked. The screenshot, the markup, the console, and the network are on that same ticket.
BugTrap
Install the snippet, let someone mark the broken screen, and triage the report with the evidence already on it.